Tag: customer retention rate
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Company Brand Trust Score
Company Brand Trust Score A company’s brand trust score measures the extent to which customers perceive the company, its products, or services as reliable and trustworthy. This score reflects public sentiment based on the company’s actions, communications, and overall customer experience. It encompasses factors such as transparency, ethical practices, product quality, consistency in meeting promises,…
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Key Performance Indicators
Key Performance Indicators Key Performance Indicators (KPIs) are measurable metrics utilized by businesses to measure and monitor progress toward specific objectives. These indicators serve as yardsticks for success, illuminating areas of achievement and highlighting areas requiring attention and improvement. Selecting pertinent KPIs is crucial for businesses as it enables them to concentrate on the metrics…